Responsible Gaming at SpinYoo NZ

Responsible Gambling at SpinYoo

Playing at SpinYoo is meant to be enjoyable entertainment. For the vast majority of players, it stays exactly that. But we also understand that gambling can become harmful for some people, and we take that seriously. This page explains the tools we provide, how to recognise when gambling may be causing harm, and where to find support here in New Zealand. Please read it, share it with someone you care about if needed, and use any of the tools below at any time, no questions asked.

You must be 18 years of age or older to create an account and play at SpinYoo. If you or someone you know needs to talk to someone right now, call the Gambling Helpline NZ on 0800 654 655 (free, 24 hours a day, seven days a week).

Our Commitment to Safer Gambling

SpinYoo is operated by White Hat Gaming Limited, a company licensed and regulated by the Malta Gaming Authority (MGA). As part of that licensing obligation, we are required to offer a meaningful set of player-protection tools. We do not treat these as a box-ticking exercise. They are built into your account so that you can set boundaries that match your own circumstances, adjust them as your life changes, and step away entirely if that is what you need to do.

Safer gambling is not about telling people what to do. It is about making sure that if you ever feel things are slipping, the controls you need are already there, easy to find, and easy to use.

Safer Gambling Tools Available on Your Account

Deposit Limits

A deposit limit lets you cap how much money you can transfer into your SpinYoo account over a set period. You can choose a daily, weekly, or monthly limit. Once the limit is set, you cannot deposit beyond that amount until the period resets. If you decide to lower your limit, the change takes effect immediately. If you decide to raise it, a cooling-off period applies before the higher limit becomes active. This deliberate delay gives you time to reflect before spending more than you originally planned.

Setting a deposit limit is one of the simplest and most effective things you can do to keep your gambling within a budget. We encourage every player to use one from the moment they open their account.

Loss Limits

A loss limit works alongside your deposit limit by capping the net amount you can lose within a given timeframe, whether that is per day, per week, or per month. When your losses reach the threshold you have set, your ability to place further bets pauses until the period refreshes. As with deposit limits, reductions take effect straight away while increases are subject to a reflection period.

Session Time Limits

It is easy to lose track of time when you are playing pokies or sitting at a live casino table. A session time limit automatically ends your play, or gives you a clear notification, when you have been logged in for a period you have decided in advance is enough. You can set limits measured in minutes or hours. When your session ends, you will need to actively choose to log back in, which creates a natural pause and helps prevent unplanned extended play.

Reality Checks

Even without a hard session limit in place, reality checks send you a regular on-screen reminder showing how long you have been playing and, in some cases, a summary of your net position for that session. These prompts are not designed to interrupt your enjoyment but to keep you informed. Research consistently shows that players who have access to clear, timely information about their gambling behaviour make better decisions. You can set the frequency of these reminders from within your account settings.

Cooling-Off Periods

If you feel you need a short break, a cooling-off period lets you temporarily suspend your account for a defined time, typically ranging from 24 hours up to several weeks. During a cooling-off period you cannot log in, deposit, or play. Once the period ends, your account automatically becomes accessible again. This option suits people who want a structured pause without making a permanent decision about their account.

Self-Exclusion

Self-exclusion is a longer-term, stronger tool for anyone who feels their gambling is getting out of control. When you self-exclude, your account is closed for a minimum period that you choose, and you will be prevented from reopening it or creating a new one for the duration. During a self-exclusion, SpinYoo will also remove you from any marketing communications.

Self-exclusion is not a punishment. It is a proactive step that many people find gives them genuine relief and breathing room. If you are considering it, please do not hesitate to contact our support team via live chat or email. They will help you set it up with care and without judgement.

For additional support, you can also register with Gambling Exclusion New Zealand to extend your exclusion across multiple operators simultaneously.

Recognising Problem Gambling

Problem gambling does not always look the way people expect. It is not always about losing large sums of money. It can be subtle and build slowly. Below are some signs that gambling may have moved from entertainment into something harmful.

• Spending more time or money on gambling than you intended, and struggling to stop when you planned to.
• Chasing losses, meaning continuing to play in the hope of winning back money you have already lost.
• Feeling irritable, anxious, or restless when you are not gambling or when you try to cut down.
• Hiding your gambling from family members, friends, or your partner.
• Borrowing money, selling possessions, or using bill money to fund gambling.
• Gambling to escape stress, low mood, loneliness, or personal problems.
• Neglecting work, study, family, or social commitments because of time spent gambling.
• Telling yourself you will stop after one more win, but not stopping when that win arrives.

If several of these sound familiar, it does not mean you are a bad person or that things cannot improve. It means you may benefit from talking to someone. The services below are free, confidential, and run by people who understand what you are going through.

Getting Help in New Zealand

New Zealand has dedicated free services for anyone affected by gambling harm, including family members and close friends of people who gamble.

Gambling Helpline NZ

Phone: 0800 654 655
Available 24 hours a day, seven days a week. Trained counsellors can talk through what you are experiencing, help you make a plan, and connect you with face-to-face support in your area. Calls are free from any New Zealand phone.

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation offers free counselling, peer support groups, and online resources across the country. You can reach them through the Gambling Helpline number above or through their website. Services are available in English and te reo Maori, as well as several Pacific languages.

Gambling Helpline Online Chat

If picking up the phone feels difficult, you can access text-based support through gamblinghelp.org.nz. Online chat is available during extended hours and lets you speak with a counsellor at your own pace, in your own time, and from wherever you are.

Family and Whanau Support

Problem gambling affects more than the person who gambles. Partners, parents, and children can all experience real distress. The Gambling Helpline and the Problem Gambling Foundation both provide dedicated support for family members, including advice on how to start a conversation and what to do when someone you love will not seek help themselves.

Protecting Young People

SpinYoo is strictly for adults aged 18 and over. We carry out identity verification as part of our onboarding process, and we reserve the right to request additional documentation at any time. If you share a device or a home with young people, we recommend using the device-level parental control tools available on your operating system or browser to prevent access to gambling sites. Services such as GamBlock and Net Nanny can also be configured to block gambling content across all devices on a home network.

If you believe a minor has accessed a gambling account, please contact us immediately via live chat so we can investigate and act.

Talking to Us

Our support team is available 24 hours a day, seven days a week via live chat and email. Any conversation about safer gambling tools, account restrictions, or self-exclusion will be handled with complete discretion. You will never be pressured to continue playing or discouraged from using protective tools. If you need help finding the right tool for your situation, our team will walk you through the options at whatever pace works for you.

Gambling should always be a choice made freely and within your means. If it ever stops feeling that way, please reach out, to us, to someone you trust, or to the Gambling Helpline NZ on 0800 654 655.

18+ only. Gambling can be addictive. Play responsibly.